Great Wolf Lodge Concord features an enormous 84-degree indoor water park perfect for all ages, coupled with tons of dry land activities to keep kids entertained for hours on end.
Highly recommended! Talk about an awesome experience for the little ones. The water park was superb, great rides and the lines were not that long. Their buffet restaurant was absolutely FANTASTIC for breakfast and dinner, we loved it! There’s so many activities and things to do, is a great place for the entire family. The Kamp suites were a hit! The kids loved having their own area with their bunk beds. It was really a great time! 10/10
Carolina C — Google review
I had one of the best times with my son, niece, nephews and my Mother at our 3 day stay at Great Wolf Lodge. The atmosphere and activities were amazing and the children loved everything they could do. Really a place for the whole family to have a blast. Now this is not 5 stars because there was really a big flaw with the place. They are pretty greedy almost to an absurd level. You have already paid well over 600 dollars to be there for two nights and they have several things for everyone to do that do not cost anything. But if there is anything on their grounds that you have to pay for, I would just be prepared to hear some of the most ridiculous prices for whatever it is you are looking for. They had a small gift shop which was fine. We checked it out and found a small candy shop area in it with gummy worms and assorted candy. The children wanted some so we go to the desk and get a small 8 oz. or less cup to fill with candy. When we go back to the desk to pay is when you find out that this small cup of the same candy you can get at most gas stations for a dollar is going to cost you $18 before tax. And that is just one example of the several things like that you will be exposed to. So I had a great time and in the end paid greatly for it.
Steven H — Google review
My family and I had a great time. We took our 2 boys, 1 and 4, and it was so much fun. We only did the water park and stayed in the rooms. I do think the pricing is a little high, but, if you can find deals, it is worth it.I would definitely go again. It's also close by to where we live and close to the mall. You do not have to eat there if you don't want to. We ate out every night. But next time I want to try out their food.
Joshua P — Google review
This place is way too expensive for what you get. Paying for 5 star rooms, but get motel 6 quality rooms. Food there I paid $70+ a meal for 2 adults, 2 kids. When we went to Golden Corral 10 mins away, paid $40 for 2 adults, 2 kids and had all you can eat.It's a money trap.The water park is actually great. The kids and I loved the water. So my recommendations is buy their day passes and call it a day trip.
John P — Google review
We had a blast! We only stayed one night and we had plenty of time to do everything. We arrived early and enjoyed the water park while we waited for our room to become available. The room was spacious and clean. We purchased the wolf pass and the kids got to enjoy the arcade, laser tag, movie and other fun activities. We also enjoyed all the free events they hosted!
MomsWithThoughts — Google review
I’ve been to this resort several times, but I was very disappointed in this stay. Let’s start off with they advertise a rate at $169 but add a resort fee of $39.99. I ordered a birthday package of $89 not worth it at all. I asked for the Pizza voucher that comes with package so we could have it for lunch. The lady at the front desk said we couldn’t do that. That the pizza coupon would be delivered to the room between 4 & 6. That’s not explained at all! Which really messed up our birthday lunch. We finally got to order a pizza but they got our order wrong. The guys were nice enough to make us a new pizza. We were told they would text us when our room was ready and they never did. It’s pushing 5pm and we had to leave the water park to go ask the front desk. Our door was not decorated for the birthday which was also included in the birthday package. I had to call about that. Then to top it all off the A/C in our room wasn’t working properly. When we entered the room it was cool. The controller on the wall didn’t work. The actual unit was blowing out heat at 4:12am. We would turn it down to 64, made sure it’s on cool but still blowing heat. We turn the unit off and it would still blow out heat with a code FP. We had to sleep with the outside balcony door open because I didn’t want to call maintenance and wake up the kids. When I did report it to the front desk; the guy just looked at me and said I’ll report it to maintenance, With no consideration that we didn’t sleep good. Seems like they’ve lost their customer service over the years. My kids are older now I’m sure this will be our last trip because not sleeping well and having to drive 2 hours isn’t fun.
Sheila K — Google review
My family and I went to a celebration on Christmas Day. It was very special for my children and my husband. We were very happy. There are many enjoyable moments that can be shared with family and friends. The buffet starts at the breakfast restaurant at eight in the morning. It was an excellent breakfast that you can eat here. The cleanliness and service are excellent. It may cost you between a room for rent. For 4 persons mom dad and 2 tenajer with Playing games and eating for two days, between 1500 to 2000 dollars is not very much for the Christmas holiday.
Sofia R — Google review
The place was amazing, the indoor water park had a lot to do between the wave pool and the rides you could be there for hours and still be entertained. There is also an outdoor pool but due to the weather we could not experience it. Though from our room we could see that the pool was massive.They have multiple places in the lodge to eat so you do not have to go anywhere and the activities you can do in the lodge will last you multiple days between magiquest, mini-golf, bowling, etc.They also run events pretty much all day in the lobby so you can always just go to the second floor and let your kids dance and play to the events while you relax at the sitting areas around there.The only reason it's not five stars is because the elevators are super slow due to only being two elevators among a huge amount of guests and the parking is packed to the brim due to the amount of guests so getting a good parking spot is all luck.
Capcomcar — Google review
This is a good place to take your kids, especially under 12. My teenagers thought it was fun, yet limited on things they can do. Very oriented to the younger kids. The laser tag was fun but wait line is very long. Food was good. Chef was able to accommodate my daughter with Celiac. Standard rooms. Overall, the bang wasn't quite worth the buck. Probably our only time visiting here.
Michael T — Google review
It rained the whole time I was down there but all the stuff you could do was inside which was really fun! Really close to the mall and tone of food inside but also the surrounding area. Really fun. They gave some free swag away, and it was great to have a small family reunion here. The kids love it! My only problem was finding the bathroom and the food app messed up a bit and didn't tell us the food was ready so it sat out for 35 more minutes until we went down there ourselves.
Tressa W — Google review
Someone told me this place was very over priced and the rooms were outdated….. My experience was completely opposite! I was very impressed with the room it’s self. It was clean and the decor is charming. The only issue I did notice is there was a lot of food left in the bunk bed. Like crime from someone eating in bed. I brought my 3yr old here to celebrate is birthday and he loved every minute of it. The pool was of course our main attraction but we also enjoyed the arcade and bowling. We love that the arcade games still actually dispense tickets. For my 3yr old that was the best part! He kept yelling “TICKETS!!!” Every time he won 🤣. He loved it. The complimentary wolf ears were cute and we took a bunch of pictures in them. The gift shop is cute and depending on what you’re looking for it can be a little pricey but not outside of what you would expect to pay at a resort. We didn’t get a chance to take advantage of the live shows because we were so busy but passing by it was something we decided we definitely would make time for next visit. There is something for everyone at The Great Wolf Lodge.
Erin R — Google review
Overall, a 5 star two nights. The staff was friendly, and the room was clean. The indoor water park was warm, well maintained and clean. The kids had a blast.The whole family loved the bowling.Negatives:The air conditioner unit in the room was so loud, and so was the fan in the bathroom.The rewards for the arcade were pretty skimpy with not many choices.The water park was enjoyable, but my 3 year was upset she couldn't ride any of the bigger rides including the family raft one.
Liz S — Google review
Great indoor water park! Celebrated our little ones' birthday here, and that was perfect. We got the birthday package, they provided everything we needed for the little party. The boys even loved the cake! Can't say enough about the park and the great staff and service! Recommend getting the Wolf Pass if you're thinking about doing most of the activities. It allows you to do most everything you could want to do. Kids especially loved the Magic Quest!
Stacey C — Google review
We live in Charlotte but have never visited the Great Wolf Lodge. I took advantage of coming since we had weekend visitors. I must say, I hate that I waited SO long to visit. The customer service was amazing and the amenities are awesome. Everything you need is right here! The slides and pools are adult friendly as well, and there's also a bar at the outside pool as well as inside at the water park. Something for everyone to be able to relax and enjoy. I highly recommend a visit, at least once.
Robyn W — Google review
Reading the reviews I had set myself up to be disappointed but from moment 1 everything was great. The staff was wonderful, the food was good, the whole resort was clean (I saw staff meticulously cleaning at all hours of the day and night) and the pools were fun for all ages. I definitely recommend buying the breakfast buffet ahead of time - it was well worth it and really good. We will definitely be back. Kudos to your staff for giving all your guests a wonderful vacation.
Cntry07 — Google review
Overall the experience was meh. The water park is the highlight and definitely worth visiting. My son loved the activities he got with his Wolf Pass ($99). Mini golf was the a let down. They obviously haven't been taking care of it..the cups for the holes stick up above the turf and on some holes the starting spot where u begin is totally missing and there just plastic in it's place. The room and on site food weren't so great. Our room smelled old, moldy, and dusty which made for an awful night's sleep if u have allergies. As you walk throughout the establishment you see dust bunnies caked up on almost everything. My wife made a reservation for the on site restaurant and I 1000% suggest just going off-site to eat. The food was edible but definitely not my top 1000 places to eat.Long story short - they need a remodel/update the rooms and dust BAD. I would just get a day pass and stay at another hotel in the area.
Phillip S — Google review
We went to celebrate a birthday, and we can't say one bad thing about this place. The grounds are gorgeous, the place is CLEAN. Our room was sparkling clean, I can't say enough about the staff. Every single person we came in contact with was exceptional. We absolutely loved our stay and will definitely be back!! They keep the kiddos busy with lots of daily activities. 5 stars! 🌟
A — Google review
My kids loved their visit for the most part. They enjoyed having everything in one place and being inside during the cold winter. This is a great idea to have and recommend that people check-out for themselves, if it matches your needs. The three stars comes from our shortened time at the water park due to our kids being scared of the bugs.Pros: Stay where you can play, All the attractions you need to stay busy for a couple of days, in-door water park, food options were good to great depending on the entree you picked.Cons: Little directional signs, Rooms are dated and could have more themed characters, bugs in the water area scared our children, (Great Wolf Lodge can’t fix this, but) A lot of coughing and germs flying around, no courtesy masking in sight (consider masking if you are there in peak flu/covid time)
Daniel J — Google review
Kids enjoyed it well enough. Floors in the rooms were carpet and felt sticky. I'm sure this place was nice and awesome when it first opened but now just feels old and not cared for properly. For the price I expected way better. All the "events" happening in the lobby just left a bunch of crowds trying to get around each other. The output was horribly dryrot and fun for small kids that don't have any point of reference. The food should not be as expensive as it is when the tickets are already high and quality was just not there. Better drink options are needed, flavored waters instead of constant soda would be nice as well. We may try another location but don't think it's worth it, especially this location.
J A — Google review
Overall, my children had a wonderful time. The water park was awesome and the room was clean.Staff was very friendly and helpful.Big.downfall for me, the "Iron Horse Fitness Center" was less than up to par.I understand the pictures online are of another facility, but it is still very misleading to show that fitness center online, as it is absolutely not even close. It was filthy! The water fountain was so dusty and dirty, I really questioned the last time it was cleaned. One side of the water fountain did not work. The exercise bike chair was broken, the only two machines in there that offered weight training were broken as well.The equipment is outdated but for me that's not an issue, it being in working order is the issue. Also, that is the smallest gym facility at a hotel or resort that I have ever been to. They definitely have room for more equipment.Parents have their own things that they enjoy, this should be a big deal!
Robin R — Google review
Lots of fun for the kids, the rooms are nice and family friendly. Adults know that their kids are well looked after, especially in the toddler swim area. The outside area had lots of chairs. Food onsite was easily accessible. Changing areas were clean and spacious.
Louise M — Google review
I was excited to book my trip for Great Wolf Lodge here- but I am disappointed. First of all, the line just to check in was obnoxiously long. It took about 45 minutes of us standing there to finally check in, though there were only about 3 groups in front of us. For the most part, the staff is nice, however the whole system needs to be more efficient. I also saw many other people complained about that. Another bad factor is the terrible food. I recommend not buying any food from here, my family and I did not enjoy at all as it was soggy, cold, yet overpriced. The food is yet another thing I see many people complain about. Lastly, the overall atmosphere is not enjoyable. It stinks very bad of mildew in our room, and smells of people smoking all throughout the hotel. The rooms are very cheap, which is disappointment considering how much this cost. I’m sure many people can still enjoy their time here, but I would not go back and don’t recommend.
Nary C — Google review
We went to great wolf lodge with my son's school for a family day. It was truly a great time, there was so much for kids to do from the multiple pools, water slides, games and all around there indoor adventures. One day is definitely not enough time to bring it all in and do everything they offer. Me and my family will definitely be going back for a longer stay next time to try out there adventure quest game takes place threw out the whole resort. Also they have these really neat wolf slippers in kids and adult sizes.
Robert W — Google review
Fun place for bigger kids. My son is 4 and wanted to do some of the other rides but was just too short. I think their height requirements are a little crazy. Fun activities for the kids. Never had any hot water or a warm shower the entire time I was here. They had an issue with the hot water. Very overpriced. I’m glad the kids had fun but I can honestly say I would want to come back.
Kim L — Google review
Loved this place! The kids had a blast. The water park was clean and fun and the arcade wasn't over populated and had great games. They have other fun things like build a bear, gold mining, laser tag, and more. We did all of it and the kids were so happy. The room with the wolf den was awesome and the show in the lobby was so darn cute! Best of all? They have a text service concierge that you can text at any time and get immediate answers. We would definitely return.
Kelsey M — Google review
Had a birthday weekend with my granddaughter. There however was a mix up with the billing. I was very upset until I spoke to Shannon McGovern at the front desk. She spent so much time with me explaining what happened, and FIXED IT IMMEDIATELY. She made me feel like I was the only customer in the whole place. Miss McGovern saved our trip. She is remarkable and her customer service was fabulous. Because of Ms. McGovern, I would come back. I normally don't do google reviews, but if I could give her 10 stars I would!!
Rebecca N — Google review
This is a comment about customer service. We haven't been to the location yet. We booked for one night, which includes two days at the water park - the day of check-in and the day of check-out... On our day of check-out, the water park will be closed for maintenance. I called customer service and asked if we could receive day passes to use at the water park on a later date to make up for the day the park will be closed. I was told they would not do this. I confirmed that single day passes are a product that they sell. They confirmed that they do sell single day passes. I asked again why I couldn't be issued single day passes for the day the park will be closed for maintenance, and they simply repeated that they would not do this. Their only answer was for me to change my reservation date. However, the day I reserved is the only time we will be in town, so I can't change the date. Also, it is in their interest to book the day/night before maintenance to get money for the room. It's just plain, good customer service to not allow your customer to only receive a fraction of what they actually paid for. It's completely doable for them to issue day passes. They simply won't do it. We will keep our reservation, but, unfortunately, this company has revealed themselves to be in it for the money, not for the customer's experience. In the long-term, that's just bad business.
Rachel M — Google review
Customer serviceFoodAccommodationsBedsActivities planned, the DJ at the pool. Everything we were so impressed withJust amazing. Took my son for his 13th birthday.I mean it's a dream place to go..The room was gorgeous!!Worth every penny
Leslie M — Google review
I came here with my family. The room is amazing, the location is good and convenient, the service wasn’t bad but could be a lot better. But the real issue was the pool and the deck condition. The pool was covered and algae and there was fecal matter on the deck along with the restrooms. I personally find this absolutely disgusting and unsanitary for such an expensive hotel. It took them a long time for the staff to finally clean it up. There were foot prints imprinted in the fecal matter which spread all around the deck of the pool and possibly inside of it. This ruined the vacation for me and my family. We came for my sisters birthday and this left me, my family, and other guest absolutely disgusted.
Nolan B — Google review
Overall went for the Little one to visit some old friends and went to the Arcade. The parking was horrible as they had their entrance and exit all over the place. The rooms were nice and not overall priced. The Arcade was very nice with a bunch of other features such as bowling and laser tag. They also have Santa currently in their lobby which was really cool to see . Overall great experience and me and the family didn't even stay, had such a good time that we plan on returning on vacation next year and staying there.
Eric L — Google review
We had a wonderful visit to the Great Wolf Lodge in Concord NC during November 2023. The indoor water park was very nice and the kids absolutely LOVED it. Our upgraded room was spacious and clean, but a little dated. We purchased the breakfast buffet and snack credits. Each morning's breakfast was very good. We also got our kids the paw pass. It came with a build a bear, arcade credits and candy/snacks. I would say it was worth the price and the kids loved making the build a bears. We will return one day and bring friends for our children to go down the slides with, so the adults can get a little more relaxation, instead of climbing water slide stairs all day.
Matt F — Google review
The staff was all great. Everyone was super nice. The room was clean and comfortable. The water park is awesome. If you come with teens that aren’t into the wand thingy or build a bear you can get an adventurer’s pass for $149 that includes most of the games for your whole party for the duration of your stay. This is not advertised anywhere that I could find. The drinks are very good at the watering hole, but expensive.The only reason that I gave it 4 stars instead of 5 is the Loose Moose dinner buffet. The food was not that fresh and the selection was not that great, certainly not for the price charged. I guess you are paying for the convenience, but I would recommend eating out. All in all we had a great time but wish the food was better and cheaper.
Lester L — Google review
I have described this to others as the Cheesecake Factory of family resorts, and it's a place full of charm and value! I've heard that for 1 night with 2 adults and 2 kids with the Wolf Pass, it was over $700, which sounds like a fantastic investment in unforgettable family fun. Instead, we paid $200 for a much more reasonable package than some of the complainers on here. The walk from our room might have been more than a quarter mile (measured with my watch), but it gave us a pleasant stroll to enjoy the resort’s scenic views.The pool area was cozy and inviting, creating a magical atmosphere for both kids and adults. The activities were delightfully simple and endearing, adding a charming touch to our stay. While the games and food were priced on the higher side, the quality and the joy they brought made it worth every penny. The facilities, with their quaint and nostalgic feel, are maintained with evident care and attention, showcasing a heartfelt commitment to preserving the resort’s unique character. I believe this resort will continue to thrive and create cherished memories for years to come, much like other beloved establishments (such as Cheesecake Factory) that stand the test of time.
Anonymous — Google review
Honestly the place is so much fun! It's amazing to have fun on crazy water slides 🛝 and you have quality time with the family! And the food was great and the service was nice we got free wands because all we needed to do was talk to the people and say this is golfing awesome 👌 recommend also if you want to know it only took us a day and 10 hours to get here because we are willing to make the trip beyond 😀 so honestly co.e!
Jonathan C — Google review
We went for a small family vacation and it was definitely worth it. The kids had a blast and we loved that we didn't have to leave the resort other than to grab a few snacks from the grocery store which is optional since they have a small store inside the resort. The rooms were spacious and comfy the only issue we had was that it didn't look vacuumed but housekeeping was very quick to service the room and fix that issue. There were so many activities for the kid's and the waterpark itself is amazing and fun we stayed for hours everyday that we were there. It's a bit expensive as far as food but if you get a package deal online when booking it's totally worth it. Overall great time and would definitely vacation there again.
Jessica W — Google review
Overall, I was pretty disappointed. Perhaps I expected too much.First, the bad: extremely crowded, even during the weekday. They charge $100 "incidental deposit" PER NIGHT to stay here, something we didn't know until we checked in. Food is not good. Almost every activity costs extra $$$, water park excluded. I expected more for how much we paid.The good: rooms were really clean.All in all, our trip was disappointing. For those considering visiting, I'd recommend staying off-site and doing a day pass.
Tyler F — Google review
Staff stole my sons Nintendo switch games. We left them in the safe. We checked out and security found the console. When I drove back 2 hours to get it. The red Game case inside the console case along with the game cartridge, and the SD card that were both inside the console were missing...after talking to security and Katie at the front desk. They said that the morning guard turned it in to the manager, which then had another security guard turn it in to the front. Someone from the staff had to take the games not only out the case but out of the console itself along with the SD card. They said a housekeeper now turned it in to the house keeping managers office, which did not follow protocol to call the security person. Then it was turned into Sonya the housekeeping managers office. Which then when I called, Kevin the manager over security got it and gave it to Austin in security which then gave it to Katie at the front desk. So between the time that it got opened in the safe, to the time at the front desk. Somebody on the staff stole it.My family felt so violated.
Jeffery R — Google review
We've only ever gone as a day guests. It was a great experience. Being able to feel some what beachy during winter was awesome. The kids really enjoyed their time there. The rides are phenomenal, but just enjoying the wave machine in the pool is nice too. There is so much different things to do, you'll get lost ofr hours of fun.
Meng H — Google review
Just had an overnight experience here, one of several for my boys.The rooms and the overall facility are very well-maintained and kept up. It was Disney-levels of upkeep, which says a lot.The water park was the reason we came and it does impress. The slides are great fun! The towels could be more easily accessible, rather than hidden in the gift shop with no signage.We ate off-site for the most part, as the food here is pricy and just so-so quality. With so many options to eat in Concord, the in-house dining did not appeal.The only reason for -1 star for us were the hours for the water park. It closes early (8pm) and opens very late (10am) so a lot of times where you'd otherwise be in the pool. It's VERY difficult to keep excited boys entertained until TEN in the morning. They've been up and ready to go since 8:30...
Matt K — Google review
I have heard it said (from the review a day ago) that Great Wolf Lodge is the Applebee's of vacations (*note I don't think they serve Oreo shakes, but they do serve steaks, which I am sure are awesome)... I, however prefer the term "Cheesecake Factory" of vacations.Staff: Amazing, one guy even had light up shoes. 10 stars!Food: Our room came with a free pizza and a 2 liter, but if you are on the budget conscious side of things like us you can bring a cooler with food and drinks from home. Also the pager to let you know your pizza is ready works all the way in your room (unsure if it still works if you are .25 miles away, again reference to review a day ago) we however...Room: were not .25 miles away from the pool and though I don't have a watch to measure, I could have used that mileage to burn off that free pepperoni pizza that didn't cost me an arm and a leg.Still looking for that Hurricane ride (see review a few days ago) but the Tornado was awesome!We will be back with our cooler and wolf ears.
Lauren C — Google review
Amazing! Great family fun! Lines moved quickly, staff is very nice, very clean also. KiAndre was super amazing, he made everyone laugh and made sure we were having a great time. But all the lifeguards make it such a fun experience! They are also very well trained. The rooms are also super fun to stay in, and we had a great time with family!
Hannah I — Google review
Great Wolf Lodge exceeded our expectations! I was very nervous about the smell of chlorine being overpowering, but it was not! Everything was clean and we all had a blast! Perfect mix of slides and water attractions for the whole family! We could have stayed 4 days and never left the property. Mini Bowling, arcade, laser tag, we did it all and had the best time!
Corey P — Google review
Nice enough place but a little run down. The cost is high for food and the arcade. It is in a great area for getting food off site. There seemed to be a problem with the fire alarm system. The second night we were there the fire alarms went off around 11 pm. The third night they went off again about 9pm. Don't think it was a kid pulling the alarm because what it would involve. My concern was that many children including my own were extremely upset about the alarms and the announcements not once but twice in a three night stay. Ok place.
Mary B — Google review
I'm sure if it wasn't packed for spring break, it would be better, but as it was, it was... fine... I guess. The kitchen staff was hilarious. They constantly messed up orders, argued amongst themselves, and were slow. Housekeeping regularly made negative and rude comments in Spanish, thinking we didn't understand Spanish.... whoops.Life guards were on point! Great life guards.Waterpark was nice, but there was no large hot tub. My kids were frequently cold and unable to warm up well despite the heated pools.Magic quest was fine, kinda limitedOverall, it's a pretty ok experience. Not blown away, the overcrowding for spring break really isn't the parks fault, but if there were fewer people, it would have been better. We got a group on, but it was still overly expensive. They nickle and dime you for fountain drinks, which was absurd. Everything was absurdly priced. Bring your own food/ beverages.
Philip L — Google review
What a fun place to take the kids to any day! Their waterpark is fun and safe. They offer a lot of entertainment for the kids. Somewhat pricey but you can find value coupons or discounts. A little aged but clean. The only disappointment is you now have to pay for parking which I think is rather greedy.
Dee M — Google review
The lodge was great, my daughter and I had fun except we initially had a bad experience with the front desk check in process. We were standing in the kiosk issues line on the right entry patiently waiting but were continuously being skipped. I saw several families go in front of us and we were waiting to be acknowledged for 17 minutes before I finally said something. A member of the staff even addressed the lady behind me before I said “hey I was here first”. I could not help but think I was treated unfairly. Having to go through that with my daughter was humiliating especially since it was her birthday. Then we had to leave our room for almost 2 hours at close to 11pm due to the fire alarm being pulled on the same night. The facility was fun but customer service needs improvement!
Courtney P — Google review
I’ll start off by saying this: I’m not one to ever write bad reviews but this time I feel like it’s justified. My family and I came to stay for our family vacation because we stayed at this location last year and we had SUCH a great time.This year made us not want to even go back next year at all. There were so many things that happened during our stay it honestly wasn’t even that great and we wish we would have went somewhere else for our family vacation especially with the amount of money we spent.Someone else used our dining credits when we hadn’t even been checked in for 2/3 hours - which they did make right after having to talk to 3 different people about it over the course of two days.Staff members tried to accuse someone in my family of recording and videoing a young girl when in reality it was nothing of the sorts -and after they asked to see his phone and he shows them the last few videos and photos and they tell us that the accusation is unfounded no one came to apologize or anything like that - but didn’t mind causing a scene when they thought he was doing something wrong. It was handled completely unprofessionally and it was demeaning and unnecessary.The fire alarm went off while we were there and we had to evacuate the building from the 4th floor with someone who has mobility issues BECAUSE when we called ahead of our reservations we asked to be put on the 1st or 2nd floor because we have a handicap person with a service animal but when we got to the property their were “no rooms available” and “we would have to take what they have because there is no guarantee you get a certain room it is a request”. This caused the person immense pain for the whole day and made it hard for them to get around and do anything.The water slides were shut down on more than one occasion due to storms (which I understand they can’t control the weather) and on top of that each day we were there one of the pools or the other had to be shut down due to people literally crapping in the pool when they GIVE AWAY free swim diapers at the door when you go into the water park.I do want to note the housekeeping and some of the front desk staff were extremely friendly and helpful. The rooms were clean and the beds were comfortable. They swapped linen out quickly and were very polite with their responses. Overall would not recommend this great wolf lodge to friends or family - on the slim chance we do return it will be to another great wolf lodge and not this one.
Gabrielle V — Google review
Enjoyed a birthday sleepover for my 9 year old niece. The staff was on point and the activities were wonderful. We had 10 girls and 5 adults in the pool area. It was hard making sure they all stayed together but we managed. I would have liked for all the girls to have on the same color so it would make picking them out of the crowd easier. We use ELEPHANT as our safe word to gather everyone at the same time. Fun was had by all❣️ Thank you Great Wolf Lodge for a wonderful event setting ❣️ Thank you grandparents and friends for the decorations and food❣️
Sherri J — Google review
I had the bright idea to bring my family here for a night to celebrate my 3 year old’s birthday. The crowds in this place are absolutely insane. The noise level in the water park makes it impossible to carry on a conversation. This may be a personal preference, but I thought the water in the water park was too cold, and the air temperature inside was too cold too, especially given that it’s cold outside.Speaking of cold, the showers weren’t working properly during our stay. We came back to our room from the water park, eager to take showers to warm up, only to find that the water pressure was very poor and the water wouldn’t get hot. I notified the front desk of the issue and they advised me that this is a known issue and maintenance was working on it. A search of google reviews reveals that this is, in fact, a known and apparently longstanding issue. For $600 a night, I need to be able to use the shower in the room. The front desk staff initially offered a completely inadequate solution of free vouchers for the breakfast buffet. I declined and was able to convince them to refund 20% of the room.All activities other than the water park cost extra. All snacks, food, and drink are very expensive, but this is to be expected at a “resort.”It is a shame that this was such an unpleasant experience; this place could be a great place to bring the kids for a little fun but it’s too expensive and the facilities are not up to par.
Holli P — Google review
We had a great time here. Rooms were clean and spacious, water park was great. And the front desk staff were friendly and super helpful.Some advice, do not check in with the kiosk. The bands the kiosk gave us did not unlock our room, front desk staff informed us that we should always check in with them because the kiosk only has a 50 percent chance of giving you working bands.Will definitely be back.
Samantha R — Google review
We love coming to Great Wolf Lodge! The staff has always been super friendly and accommodating!We had a wonderful experience in the arcade this time, one of my kids toys he won broke open, the staff member in charge of the arcade not only helped clean up the mess it made but replaced the toy for my son out of the claw machine. Always have a pleasant experience here and can't wait to come back.
Megan-Otto M — Google review
We were at the Concord,NC location to celebrate our mother’s 70th birthday. We end up having a family medical crisis (no fault of the lodge) and the staff was extraordinary. Ms. Haley, the GM, was not only helpful but was very kind, generous and supportive! After everything she called and checked on our family a couple of times. My sister truly appreciated Ms Haley’s kind words and support. My mother and I can’t thank her and her staff enough.The medical team was fast, calm, supportive and knowledgeable. Everywhere we went the staff was friendly and ask if we were OK with sincerity. I can’t put into words how grateful we all felt and still feel from the support and concern we received from Ms Haley and the staff! If it was up to me they all deserve a bonus!!! I truly believe leadership sets the tone for the team. The staff seem to really enjoy being at work and exudes excellent customer service. I truly believe that is because of Ms. Haley, I spoke with a few staffers and they seem to have great respect for her. My family will be back again and hopefully will be able to enjoy all the amenities! Well, we did have breakfast and it was delicious!!! ❤️ Hope to see you soon in the near future! Keep up the excellent work! That is what keeps a business in business!
Alesia A — Google review
My 10 year old loved the pools and slides. The lifeguards were attentive and did a great job. The room was clean and I would only suggest them being vacuumed a little better. If you like to sit on the balcony I suggest getting a top floor. The slots in the floor of the balcony let food, water dripping from bathing suits and cigarette ash fall to the floors below. It is just a poor design. I know it is a non smoking facility but that doesn't stop people from doing it anyway. Lockers are $15 for the small ones. Parking is $15.
K. M — Google review
Wonderful place to get away with the kids, especially in the winter. Lots of things to do. There's not many indoor places like it. Food is good simple American fare, rooms are decent and the place is huge. Unfortunately the pool hours close to early and open up to late, it's a really pity on them they cannot accommodate better hours, I would probably go more and host more Birthdays days there.
Scott G — Google review
Here now. Water park is cool. Stay away from magic quest. The drunk adults roaming the hallway after 5 is out of control. Place needs security or off duty, or learn to cut people off. You can’t walk your kid down a hallway without drunks running you over. The magic quests also freeze and can’t be completed. Don’t even try the sleeper sofa unless you want to sleep on a metal bar. Too expensive for all the trouble.
Matt R — Google review
The service here is phenomenal. Will, at check in, was so genuinely happy and set the tone for our entire stay. Julie set up two pack and plays in our room without question. The room balcony we had was small but the room was spacious (we came as two families for my son’s first birthday). The water was warm for the tots. Prices are reasonable for the food considering. About 50-60 per adult for three meals without alcoholic beverages. We arrived early and they allowed us to check in immediately and some in our party arrived before the room reservation named individuals in our parties and they accommodated them so well with waterpark wristbands whilst they awaited our arrival. This place is awesome.
Khadijah S — Google review
I have been to several great wolfs across the country, and this one tops the list. amazing water park. We also got ice cream in the shop, and amazing too! Amazing activities, good service at check in! I definitely recommend you check out the Clock Tower show! My kids loved it, and is great for kids and adults. Just one piece of advice: they will shut down MagiQuest at 11 pm. So be aware of that
Aiden M — Google review
The kids enjoyed themselves as usual! We went for the day. Check-in was seamless! The gentlemen was very polite! The food was expensive and cold. There was a female bartender at the bar in front of the splash bucket that was extremely nice! thanks for being accommodating today!
K I — Google review