Sitel Group hiring HR Compliance Specialist in United States | LinkedIn (2024)

OverviewAs an HR Compliance Specialist at Foundever, you will support various HR teams as the primary point of contact for HR Compliance inquiries, and provide guidance and instruction on HR Compliance programs, procedures, background check policies and screening processes. You will use strong judgement and reasoning skills to assess potential risks and develop suitable suggestions. This role offers the opportunity to work in a culture of creativity, connection, and commitment.About FoundeverFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2022 and 2021
• Gold Stevie Award Winner for Great Employers
• We foster an exciting culture of creativity, connection, and commitment.

Read more about our culture: Foundever™ Stories . Responsibilities

• Handle all daily incoming requests from Onboarding to review candidate criminal records, using established guidelines to determine eligibility for hire.
• Navigate background screenings on our vendor’s online portal to evaluate case details.
• Process requests from talent acquisition and onboarding teams about candidate background screening issues to explain case notes, troubleshoot, &/or escalate to vendor appropriately.
• Partner with HR Shared Services to initiate the separation and dispute communications for employee transfers with unacceptable background checks.
• Review and respond to various requests to reconsider deficient backgrounds for possible eligibility on different programs.
• Act as primary point of contact for inquiries and provide guidance and instruction on HR Compliance programs, procedures, policies
• Partner with HRC management to process Field HR reports of employee arrests/convictions; consult and suggest appropriate actions
• Participate on HRC panel for inspection of photo and identity documents
• Cross-train to provide backup to HRC team members on audit and I-9 related tasks
• Assist HRC management with other tasks as needed

Qualifications

• Human Resources degree (a plus, not required).
• 1+ years of related work experience (Administrative, HR, Recruiting, Legal)
• Attention to detail, organizational skills; ability to prioritize, follow up, and accomplish multiple tasks.
• Awareness of US employment laws and regulations.
• Ability to convey information clearly and concisely, verbally and in writing.
• History of maintaining confidentiality and using discretion when sharing highly sensitive information.
• Willing to become a trusted source of information for partner team s, to help inspire compliance.
• Capable of using strong judgement and reasoning skills to assess potential risks and develop suitable suggestions to assess and mitigate risk to the company
• Ability to take ownership of completing assigned functions and show initiative to recommend continuous improvement.
• Understanding of US and Canada onboarding, human resources practices.
• Proficient in MS Office, Outlook, Teams, SharePoint.

Our Perks

• Competitive salaries, benefits, 401K contribution matching and paid time off.
• Onsite and remote work at home available (depending on the market).
• Growth opportunities through various development programs.
• Employee discounts.
• Excellent work culture.

Salary RangeThe base pay range for this position in the United States is $24.00 - $25.00 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-Employment RequirementsOffers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.